Contact Us.

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Contact Us |Overview

We're committed to providing you with superior customer service. If you have a question or concern, please contact us. You may contact us by telephone, in person at one of our locations or by email.


Customer Care Center


Contact a specialist by telephone at our Call Center

(877) 274-6614


Our Call Center hours are:


Monday - Friday:          8:00 a.m. until 7:00 p.m.

Saturday:                       10:00 a.m. until 2:00 p.m.


Find Us


Branch hours: Central Valley Branches


Monday through Friday:    9:00 a.m. until 5:00 p.m.

Saturday:                            10:00 a.m. until 2:00 p.m



Email Us


You can reach us via email at

Please do not send personal or confidential account information in your email. Please provide your name and phone number along with your request and we will contact you promptly.

Branch hours: North Hollywood Branch


Monday through Friday:    9:00 a.m. until 5:00 p.m.

Saturday:                              Closed


Branch hours: Los Angeles Branch


Monday through Thursday:  9:00 a.m. until 5:00 p.m.

Friday:    9:00 a.m. until 6:00 p.m.

Saturday:                              Closed


North Hollywood

13131 Sherman Way

North Hollywood, CA 91605-4646

Phone (818) 853-8100

Fax (818) 287-0340

East Los Angeles - Corp HQ

3626 East 1st Street

Los Angeles, CA 90063-2326

Phone (323) 264-3310

Fax (323) 264-8057



                               Central Valley Locations




4623 McHenry Ave, Suite C

Modesto, CA 95356-9521

Phone (209) 667-9226

Fax (209) 526-5652



419 W Murray Avenue

Visalia, CA 93291-4970

Phone (559) 734-5866

Fax (559) 627-2047



3401 Pacheco Rd, Suite A

Bakersfield, CA 93313-3107

Phone  (661) 323-2707

Fax (661) 833-1064


170 W Shaw Avenue

Fresno, CA 93704-2817

Phone (559) 271-4733

Fax (559) 229-2319



268 N Main Street

Porterville, CA 93257-3728

Phone (559) 784-1780

Fax (559) 784-5971

Branch locations:

Southern California Locations

Frequently Asked Questions

Applying for your loan

More about Auto Loans

Maximum Loan Amount

Applying for Your Loan


The easiest way to get started is to simply apply for your loan. There’s no cost and no obligation when you complete our quick online application.  If you prefer, call us at (877) 274-6614 for a no obligation consultation. You may also apply in person at any of our branch locations.


You can apply online, by phone at (877) 274-6614, or in person at one of our convenient branch locations.


We’ll provide an initial credit decision.


You will receive your answer quickly, often immediately. If we need additional information we will contact you so that you can have a definitive answer as quickly as possible.


It is our goal at this point to work to find the best possible loan solution for you.


Our staff will walk you through the closing process step by step.


We’ll ask you to sign your loan documents.


If you are receiving a pre-approval, our staff will explain the steps you will need to take as you shop for your car and then finalize your vehicle purchase.


All offers subject to credit approval and other restrictions may apply


*If you are applying for joint credit with another person, you’ll need the same personal information about your co-applicant.

Used Car Loans


We finance used autos, vans, trucks and motorcycles up to 12 years old. Maximum mileage is 150K.


New Car Loans


We finance new cars, SUVs, and light trucks.


Types of Loans We Offer:



• New autos, vans and trucks, motorcycles

  (non-commercial use), recreational vehicles.

• Used autos, vans and trucks, ­­motorcycles

  (non-commercial use), used recreational vehicles.

• ATVs (All Terrain Vehicles), trailers, boats

  (Non-Commercial Use)

• Personal loans, for furniture purchases, jewelry

  purchases and other personal needs.

  Certain restrictions may apply


We offer financing for the purchase of vehicle from a dealership selling pre-owned vehicles (individual, not a licensed vehicle retail or wholesale dealer)


We offer Loans for vehicle purchases through a Private Party


We finance the vehicles listed above through private party purchases. If vehicle is purchased from an individual (private party), the following information must be obtained:

•    The name and address of the individual selling

      the vehicle.

•    The lien holder (if any) on the current owner,

      complete with account number and payoff balance.

•    Smog Certificate as required by state.

•    Bill of Sale or sufficient DMV form.

•    Verification of vehicle condition.

•    Verification of vehicle mileage.

•    Verification of serial number.


All offers subject to credit approval and other restrictions may apply


*If you are applying for joint credit with another person, you’ll need the same personal information about your co-applicant.

Other Loan Criteria


What Other Criteria do you require I meet to qualify for a Vehicle Loan?


• Must be of legal age, 18 years of age.


• Must have adequate, sustainable, and verifiable income

  that will support repayment through the term of the

  loan. All income relied upon for repayment must be

  adequately documented and verified.


• Application must be fully completed, including three

   years of each residence and employment history and at

   least three personal references with phone numbers.

   Joint-borrower(s) are acceptable if the customer and

   joint-borrower have adequate financial resources.


• Signed purchase agreement or sales contract is required

   for purchases.


• Second lien loans are not acceptable.


• Proof of insurance with no borrower being an excluded

  driver. Borrower must have a valid and unexpired

  driver’s  license.


All offers subject to credit approval and other restrictions may apply


*If you are applying for joint credit with another person, you’ll need the same personal information about your co-applicant.


We'll help you every step of the way, even if you've had past credit issues.



Rates that will suit you budget.

Call us or stop in any of our branch locations and let us help you with what you need now.

© 2016 Pan American Bank. All Rights Reserved.

All offers are subject to credit approval and some restrictions may apply. Member FDIC.  Pan American Bank is an equal opportunity lender.



Member FDIC.   Equal Housing Lender  |  Equal Opportunity Lender

Equal Opportunity Affirmative Action Employer