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Frequently Asked Questions

Contact Us |Overview

We're committed to providing you with superior customer service. If you have a question or concern, please contact us. You may contact us by telephone, in person at one of our locations or by email.

 

Customer Care Center

 

Contact a specialist by telephone at our Call Center

(877) 274-6614

 

Our Call Center hours are:

 

Monday - Friday:          8:00 a.m. until 7:00 p.m.

Saturday:                       10:00 a.m. until 2:00 p.m.

 

Find Us

 

Branch hours: Central Valley Branches

 

Monday through Friday:    9:00 a.m. until 5:00 p.m.

Saturday:                            10:00 a.m. until 2:00 p.m

 

 

Applying for your loan

More about Auto Loans

Maximum Loan Amount

Applying for Your Loan

 

The easiest way to get started is to simply apply for your loan. There’s no cost and no obligation when you complete our quick online application.  If you prefer, call us at (877) 274-6614 for a no obligation consultation. You may also apply in person at any of our branch locations.

 

You can apply online, by phone at (877) 274-6614, or in person at one of our convenient branch locations.

 

We’ll provide an initial credit decision.

 

You will receive your answer quickly, often immediately. If we need additional information we will contact you so that you can have a definitive answer as quickly as possible.

 

It is our goal at this point to work to find the best possible loan solution for you.

 

Our staff will walk you through the closing process step by step.

 

We’ll ask you to sign your loan documents.

 

If you are receiving a pre-approval, our staff will explain the steps you will need to take as you shop for your car and then finalize your vehicle purchase.

 

All offers subject to credit approval and other restrictions may apply

 

*If you are applying for joint credit with another person, you’ll need the same personal information about your co-applicant.

Used Car Loans

 

We finance used autos, vans, trucks and motorcycles up to 12 years old. Maximum mileage is 150K.

 

New Car Loans

 

We finance new cars, SUVs, and light trucks.

 

Types of Loans We Offer:

 

 

• New autos, vans and trucks, motorcycles

  (non-commercial use), recreational vehicles.

• Used autos, vans and trucks, ­­motorcycles

  (non-commercial use), used recreational vehicles.

• ATVs (All Terrain Vehicles), trailers, boats

  (Non-Commercial Use)

• Personal loans, for furniture purchases, jewelry

  purchases and other personal needs.

  Certain restrictions may apply

 

We offer financing for the purchase of vehicle from a dealership selling pre-owned vehicles (individual, not a licensed vehicle retail or wholesale dealer)

 

We offer Loans for vehicle purchases through a Private Party

 

We finance the vehicles listed above through private party purchases. If vehicle is purchased from an individual (private party), the following information must be obtained:

•    The name and address of the individual selling

      the vehicle.

•    The lien holder (if any) on the current owner,

      complete with account number and payoff balance.

•    Smog Certificate as required by state.

•    Bill of Sale or sufficient DMV form.

•    Verification of vehicle condition.

•    Verification of vehicle mileage.

•    Verification of serial number.

 

All offers subject to credit approval and other restrictions may apply

 

*If you are applying for joint credit with another person, you’ll need the same personal information about your co-applicant.

Other Loan Criteria

 

What Other Criteria do you require I meet to qualify for a Vehicle Loan?

 

• Must be of legal age, 18 years of age.

 

• Must have adequate, sustainable, and verifiable income

  that will support repayment through the term of the

  loan. All income relied upon for repayment must be

  adequately documented and verified.

 

• Application must be fully completed, including three

   years of each residence and employment history and at

   least three personal references with phone numbers.

   Joint-borrower(s) are acceptable if the customer and

   joint-borrower have adequate financial resources.

 

• Signed purchase agreement or sales contract is required

   for purchases.

 

• Second lien loans are not acceptable.

 

• Proof of insurance with no borrower being an excluded

  driver. Borrower must have a valid and unexpired

  driver’s  license.

 

All offers subject to credit approval and other restrictions may apply

 

*If you are applying for joint credit with another person, you’ll need the same personal information about your co-applicant.

 

Email Us

 

You can reach us via email at info@panambk.com.

Please do not send personal or confidential account information in your email. Please provide your name and phone number along with your request and we will contact you promptly.

Branch hours: North Hollywood Branch

 

Monday through Friday:    9:00 a.m. until 5:00 p.m.

Saturday:                              Closed

 

Branch hours: Los Angeles Branch

 

Monday through Thursday:  9:00 a.m. until 5:00 p.m.

Friday:    9:00 a.m. until 6:00 p.m.

Saturday:                              Closed

 

CALIFORNIA

 

Oakland, CA | Headquarters

1438 Webster Street, Suite 100, Oakland, CA 94612

Phone: 888.326.2265 | Fax: 510.550.8440

Hours: Monday - Thursday: 9am to 4pm | Friday: 9am to 5pm | Saturday: Closed

 

Getting there:

We encourage visitors to use bicycle or public transit to get to our beautiful location in downtown Oakland. We are in walking distance of the 12 St. Oakland City Center Station. Plan your trip with Transit 511.

 

 

Bakersfield, CA | Branch

3401 Pacheco Rd, Suite A, Bakersfield, CA 93313-3107

Phone: (661) 323-2707 | Fax: (661) 833-1064

Hours: Monday - Friday: 9am to 5pm. | Saturday: 10am to 2pm

 

 

East Los Angeles, CA | Branch

3626 East First St, Los Angeles, CA 90063

Phone: (323) 264-3310 | Fax: (323) 264-8057

Hours: Monday - Thursday: 9am to 5pm | Friday: 9am to 6pm | Saturday: Closed

 

 

Fresno, CA | Branch

170 W Shaw Avenue, Fresno, CA 93704-2817

Phone: (559) 271-4733 | Fax: (559) 229-2319

Hours: Monday - Friday: 9am to 5pm. | Saturday: 10am to 2pm

 

 

Modesto, CA | Branch

4623 McHenry Ave, Suite C, Modesto, CA 95356-9521

Phone: (209) 667-9226 | Fax: (209) 526-5652

Hours: Monday - Friday: 9am to 5pm. | Saturday: 10am to 2pm

Call us or stop in any of our branch locations and let us help you with what you need now.

We'll help you every step of the way, even if you've had past credit issues.

APPLY NOW FOR A LOAN

NEW AND USED AUTO LOANS

Rates that will suit you budget.

© 2016 Pan American Bank. All Rights Reserved.

All offers are subject to credit approval and some restrictions may apply. Member FDIC.  Pan American Bank is an equal opportunity lender.

 

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